Premier Chicago Movers

The person I talk to and made arrangements to move my mother from Chicago to New Jersey, His name is Arthur Delisser, Senior Moving Supervisor, Premier Chicago Movers..

I was told the move has a two-day window and that I would be contacted on Thursday, January 22, 2020. I receive no calls or emails after I had call and email them several times on that Thursday. He finally returns my emails on Friday 23,

Stating my move was scheduled for pick

Up tomorrow 2-4(meaning Saturday 24, 2020). After no show and no calls any many emails later by me,

I finally got an email stating the truck broke down and they were trying to get another. After that email, I received no further communication from them and my mother's move did not happen. I want my mother's money back of $365.00 that was paid to book the move because they broke the contract by not showing up and I had to search out other movers to move my mom things from Chicago to New Jersey before we flew out on that following Tuesday. To say the least, this was not a good week and the poor service that they offered is something to be desired. I will never recommend this business to anyone.

Move size: 3 Bedroom Home Service cost: $1399

I hate even having to give this company one star.

This experience was HORRIBLE. I truly don't understand all the positive reviews. We always look at reviews before doing literally anything and we thought it was great that they were rated highly and pricing was not insane.

We discussed extensively prior to booking with them that we really needed our things to get to Boston from Chicago by 6/27/2020 since we are both physicians and starting new hospital jobs 7/1, and I only had a five day window from the end of one training program to the start of the next. They of course did not guarantee this but we were assured it was incredibly likely that this delivery date would be possible - we were super flexible with pickup as well.

The date of our pickup, fifteen minutes after the truck was supposed to arrive we receive a text message that someone called in sick and it needed to be rescheduled to the next day. A text is an unprofessional way to communicate with paying customers about this, and we were not able to get in touch via phone until several hours later.

Our things were picked up the following day, 6/19/2020. That went fine. It did cost more than the quote but that has nothing to do with our issues with the company.

On 6/20, we receive an email stating our things would arrive up to 21 days from the date we could accept a delivery, or 6/27 - this was NOT discussed with us and we were told that the usual approximately 10 day window was from the date of pickup. This was incredibly upsetting. Again, could not get ahold of someone to discuss this issue for a few days. Then we were assured our things would arrive no later than 7/1.

7/1 rolls around and we haven't heard a peep from the company. We call (multiple times) and finally get ahold of someone who says we would for sure receive our things by 7/3. We call again to check in and at this point are told "the guys want the holiday weekend off" so we "150% guarantee the truck will leave 7/6 and be there by 7/7, 7/8 latest." Now, don't get me wrong, I understand wanting a holiday weekend off after working hard, but that is so incredibly unprofessional and unacceptable.

7/7 rolls around and yet again, we haven't heard a peep from the company. We call (multiple times) and find out the truck hasn't even left Chicago yet, but will leave 7/8 and arrive 7/8. Then its 7/9, no news, call multiple times, can't leave voicemail, and get an email that the truck broke down the previous day and now it'll be here 7/10 or 7/11. Another unprofessional method of communication - not informing the customer until hours before we were supposed to receive our items when the incident occurred he day prior, and using email instead of a phone call, is ridiculous.

On 7/10 we get a call at noon that our things will arrive by 3pm. The company ensures you'll have 24 hours notice before your things arrive. Though obviously we were happy to finally have our belongings, we're both doctors and can't just leave work or work from home to wait for a delivery. Fortunately our colleagues were understanding and we were able to be at home, but then they didn't show up until almost 8pm. The guys were great, but they were subcontractors, which the company explicitly states that they do not use. We had an additional cost left to pay once we received our stuff and we were extremely uncomfortable giving any more money to this company, however we called the dispatcher about 20 times and he never answered (and now 2 months later - still never returned the call!) so we had to pay to get our things. Every single box was completely destroyed - not a single one was salvageable to reuse (this may be typical for cross country moves?).

We sent a detailed email to the company expressing everything above and requesting a partial refund - sent the email a month ago and they completely ignored it.

This company is misleading, has horrible customer service, impossible to get ahold of, and overall so egregiously unprofessional and disappointing. Please please please save yourself time, money, frustration, and stress and do not hire them.

Move size: 1 Bedroom Home Service cost: $4500

If you want half of your things to show up damaged/broken and the other half not showing up at all - use this company. They're great at it.

Writing this in hopes we can get some of our stuff back as some of them hold sentimental value (my sons first crib purchased by his grandmother). Please reach out if you're coming on here to write a bad review and have seen the following:

-Large Wooden baby crib

-Baby crib Mattress

-XL Box with baby swing, carrier, bouncer, tub, other misc baby items

-Box with joovy walker

-Ladder

-Stepstool

-Glider footrest

Secondly someones two queen mattresses and gray queen bed was in our shipment and it was not ours. So if you're looking for those items, they're likely somewhere in Arizona or were dumped.

Move size: 2 Bedroom Home Service cost: $3500